Home Hacking Air France – KLM Flying Blue Hacked & Account Data Compromised?

Air France – KLM Flying Blue Hacked & Account Data Compromised?


A LoyaltyLobby reader sent us a copy of a weirdly worded email that they had received from Flying Blue, the frequent flier program of Air France & KLM + some other airlines.

The email states that the reader’s account data, excluding stored credit cards, was likely compromised and that the account was locked until the password was changed.

You can access Flying Blue here.

Email Form Flying Blue:

In Text Format:

Our security operations teams have detected suspicious behavior by an unauthorized entity in relation to your account. We have immediately implemented corrective action to prevent further exposure of your data.

As a result, the following data was possibly compromised:

– Your first and/or last name

– Your Flying Blue number and level

– Miles balance

– Phone number

– Email address

– Latest transactions

No credit card and/or payment information was exposed.

Our Information Security department is taking actions to prevent any suspicious activity with regard to your account.

As an additional security measure, we have locked your account and require that you change your password in order to regain access. We kindly request you go to the Air France website and select “Forgot Password” on the log in page in order to create a new password.

Please be assured that Air France, KLM and their loyalty program Flying Blue takes the protection of your personal data very seriously.

We apologize for any inconvenience or concern this situation may have caused.

Benjamin Lipsey
Senior Vice President, Customer Loyalty
Head of Flying Blue


The email uses such words as “possibly,” “suspicious behavior,” and “in relation to your account.”

It is impossible to tell if this is potentially a widespread Flying Blue hack where many accounts would have been exposed.

Flying Blue has, at least in the past, considered transferring miles to the program and then using them as “suspicious behavior.”

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